Questions about your account, a deposit, or a market? Our India support team is on WhatsApp around the clock, replying in Hindi and English.
Fill this in and it will open a WhatsApp chat with your message ready to send. It is the fastest way to reach a real person.
Our primary channel for everything: new IDs, deposits, withdrawals, login help and general questions.
Open WhatsApp chat24 hours a day, 7 days a week, including match days and holidays.
Support in both Hindi and English, whichever you prefer.
Stay safe: genuine T10Exchange staff will never ask for your full password, OTP or bank PIN. If a message does, it is not from us - please report it.
We want your question answered on the first message, so a little detail goes a long way. When you reach out, it helps to tell us your registered mobile number, roughly when an issue happened, and what you were trying to do. For a deposit or withdrawal query, the amount and the time of the transaction let us find it fast. You never need to share your password, one-time codes, or bank PIN with us, and you should not share them with anyone who asks.
Whatever the reason, there is a real person on the other end. We would always rather you ask than guess, especially where your money or account security is concerned.
We also try to make every reply genuinely useful rather than a scripted brush-off. If your question needs a proper answer, you will get one, and if it needs a check on our side, we will do that check and come back to you rather than leaving you to chase us. Treating members the way we would want to be treated is the simple standard we hold ourselves to on every message, big or small.
When you open a chat, you will reach a member of our India support team who can help in Hindi or English, whichever you prefer. For most questions you will get a reply quickly, and for anything that needs a check, such as a payment or an account change, we will keep you updated until it is sorted rather than leaving you wondering. We handle everyday requests like new accounts, deposits, withdrawals and login help directly in the chat, and we will only ever ask for details that genuinely help us assist you. We will never ask for your full password, a one-time code, or your bank PIN, so if any message claims to be from us and asks for those, please do not share them and let us know.
A lot of common questions are already answered across the site, and a quick look can save you time. Our login page covers access and password problems, the sign up page explains how to create an account, and the APK page walks through installing the Android app. For questions about how your information is handled or the rules of play, our privacy policy and terms and conditions lay everything out. If you still need a hand after that, we are always happy to help in person on WhatsApp.
Money questions are among the most common, and they are usually the quickest to resolve when you give us a little detail. If a deposit has not appeared, let us know the amount, the method you used, and roughly when you sent it, and we can trace it. For a withdrawal, the same information helps us confirm the status and, if needed, explain any check that is still in progress. Remember that withdrawals are returned to the same verified account you deposited from, which is there for your protection. If a bank or payment provider is running slow at their end, we will keep you posted rather than leave you guessing.
We genuinely want to hear what you think. If a market, a tool or a part of the app could work better for you, tell us. Members who follow T10 cricket closely often spot things we can improve, and a lot of the small refinements we make begin as a message from someone who plays every week. Whether it is praise, a problem, or an idea, your feedback shapes where we take the platform next, so please do not hesitate to share it.
Sadly, scammers sometimes try to take advantage of players by pretending to represent popular platforms. Please keep in mind that we will only ever contact you through our official channels, and we will never ask you to move money to a personal account, install a different app to claim a prize, or hand over your password or one-time code. If a message seems too good to be true or pressures you to act fast, treat it with suspicion and check with us first. When in doubt, reach us through the official WhatsApp link on this site rather than replying to an unexpected message.
If you need a hand with your account itself, we are the right people to ask. That covers creating a new T10Exchange ID, recovering one you cannot access, resetting a forgotten password, or updating details such as your registered mobile number or payment method. To keep your account safe, we run a quick identity check before making sensitive changes, so it helps to message us from your registered number and to have your basic details ready. None of this takes long, and doing it properly protects your balance and your peace of mind.
Technology occasionally misbehaves, and when it does we would rather hear about it than have you struggle in silence. If a page will not load, the app will not install, or something looks broken, send us a short description of what you are seeing, the device and browser or app version you are using, and what you were trying to do at the time. Those few details help us pin down the cause quickly. Often the fix is simple, such as clearing old data, updating the app, or switching to a stronger connection, and we will walk you through it step by step.
The exchange can feel unfamiliar at first, and there is no shame in asking how something works. Whether you want to understand the difference between backing and laying, why a market was suspended during a tense over, or how a particular bet was settled, our team is glad to explain in plain language. If you think a settlement looks wrong, tell us the match, the market and the time, and we will check it against the official result and our records. Understanding the mechanics makes the whole experience more enjoyable, so please do ask.
Not every message is about an account, and that is fine. If you have a general question about T10Exchange, a partnership idea, or a media enquiry, you are welcome to reach out through the same WhatsApp channel and we will direct your message to the right place. We read everything that comes in, and we appreciate the time our members and visitors take to get in touch, whatever the reason.
Because our support runs around the clock, most messages are picked up quickly at any hour of the day or night, including on match days and public holidays. Simple questions are usually answered on the spot. Requests that involve a check on our side, such as tracing a payment or making a change to your account, can take a little longer, but we will acknowledge you and keep you updated rather than going quiet. If you ever feel a query has slipped through the cracks, a gentle follow-up message is welcome and will bring it straight back to our attention.
When you message us, we only use the details you share to help with your request and to run your account, as set out in our privacy policy. Please share only what is needed for the matter at hand, and never send us your password, a one-time code, or your bank PIN, as we do not need them and will never ask for them. Keeping our conversation to the information that genuinely helps is the safest approach for you, and it lets us focus on getting your question resolved.
Big match days and major tournaments naturally bring a rush of messages, and at those peak moments a reply may take a little longer than usual. We keep the team ready for these busy spells, and we work through every message in turn, so please bear with us if a response is not instant during a packed evening of cricket. Urgent account-security matters are always prioritised. If your question is not time-sensitive, sending it with clear details means we can resolve it in a single reply rather than a back-and-forth, which helps everyone during the busy hours.
Good support is not a one-off; it is part of what keeps members with us season after season. Whether you have been trading T10 markets for years or you are still deciding whether to create an account, you are welcome to reach out, and you will be treated with the same courtesy either way. No question is too small, and there is never any obligation to deposit or play just because you got in touch. We are glad to help, and we would rather answer ten questions today than lose your trust over one that went unanswered.